When it comes to good practice in Freedom of Information, the Scottish Information Commissioner's office an excellent model. Even the website name 'itspublicknowledge.info' rather than the dull 'ico.gov.uk' from south of the border suggests a more proactive, public-focused approach.
A good example is the Commissioner's weekly roundup of decisions, which includes key messages such as 'conduct adequate searches at the first time of asking':
Decisions Round-up: 12 to 16 November 2012
It's always important to remember Freedom of Information is not about bureaucracy - it's about explaining.